third week at sondela 7 - 13 February 2011

 This is Marnus luus, i named him goat, he i met at sondela

in the third week of the course we learnt all about customers and how they must be treated, we learnt on how to talk to customers on a phone and how to be polite towards others.

we were taught what to do in conflict situations, which is basically walking away and calling a supervisor, most of the guys would find it to be hard to do something like that, but its the way things must be done. we also learnt how to handle a situation when someone cant talk to you in your language.

mostly the whole week was about greeting customers, welcoming them and Mel Meyer even gave us a speech on how to maintain and exceed the guests expectations. 









this is justin in the horse stables on the left, explaining his purpose and job->

The second week was all about the first aid and fire fighting, this is my friend Gotter Kriek(left) and Armand Buma(right), we were on a body break talking about how life is here.









this was chef, with Christine Swart, manager of the caravan park, this is where we worked for the third week for all the customer care learning materials and re enactments.